Privacy Policy
Last Updated: April 20, 2025
This Privacy Policy describes how Velvixa ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at velvixa.online and any related services, features, or content we offer (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Service. This may include:
- Full name and email address when registering an account or contacting us
- Billing and payment information when purchasing a subscription or course
- Profile information such as username, profile picture, and educational background
- Communications you send us via email or contact forms
- Content you submit, including assignment responses, forum posts, and feedback
1.2 Information Collected Automatically
When you access the Service, certain information is collected automatically through standard web technologies:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and hardware configuration
- Pages visited, time spent on each page, and navigation paths
- Referring URLs and exit pages
- Timestamps and session duration data
- Cookies, pixel tags, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors confirming transaction status
- Analytics providers aggregating usage statistics
- Social login providers if you choose to authenticate via a third-party account
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and verify your identity
- To provide, operate, and maintain the Service and its features
- To process payments and fulfil subscription or purchase requests
- To track your learning progress and personalise course recommendations
- To respond to enquiries, support requests, and feedback
- To send transactional communications such as receipts, account notices, and security alerts
- To send promotional or educational communications, where you have provided consent
- To monitor and analyse usage trends in order to improve the Service
- To detect, prevent, and investigate fraudulent or unauthorised activity
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal data on the following legal grounds depending on the nature of the processing activity:
- Contractual necessity: processing required to fulfil our agreement with you to provide the Service
- Legitimate interests: processing necessary for our operational, security, and analytical purposes, provided these do not override your rights
- Consent: processing where you have given explicit, informed agreement, such as for marketing communications
- Legal obligation: processing required to comply with applicable laws or regulatory requirements
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
- Strictly necessary cookies: essential for the Service to function, including authentication and session management
- Functional cookies: used to remember your preferences and settings
- Analytics cookies: used to collect aggregate usage data to understand how visitors interact with the Service
- Marketing cookies: used to deliver relevant promotional content, where consent has been obtained
4.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of the Service. Where required by applicable law, we will seek your consent before placing non-essential cookies.
5. Sharing of Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service providers: third parties that perform functions on our behalf, such as payment processing, cloud hosting, email delivery, and analytics, and who are bound by appropriate data protection obligations
- Business transfers: in connection with a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction
- Legal compliance: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Velvixa, our users, or the public
- With your consent: in any other circumstances where you have provided explicit consent
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, to maintain your account, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. When information is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedules.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: the right to request a copy of the personal data we hold about you
- Rectification: the right to request correction of inaccurate or incomplete data
- Erasure: the right to request deletion of your personal data under certain conditions
- Restriction: the right to request that we limit how we process your data in certain circumstances
- Portability: the right to receive your data in a structured, machine-readable format
- Objection: the right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: the right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you are located. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer personal data internationally, we apply appropriate safeguards to ensure your information remains protected to a standard consistent with this policy.
10. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through the Service.
11. Children's Privacy
The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a person under 18, we will take prompt steps to delete that information. If you believe a minor has provided us with personal data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Company: Velvixa
- Address: 15 Ramsay Cres, Coventry CV5 9EX, United Kingdom
- Email: contact@velvixa.online
- Phone: +44 115 923 2732
- Website: velvixa.online